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Support Plans

The support is provided by our development team. The absence of external support staff prevents from low-quality answers and all possible contradictions. The developers of DHTMLX products offer a fast and efficient help.

Commercial Enterprise Ultimate
Support Plan
Commercial
Standard
Enterprise
Premium
Ultimate
Ultimate
Support Time Period
Commercial
1 year
Enterprise
1 year
Ultimate
1 year
Version Upgrades
Commercial
Minor & major updates
Bug fixes
Enterprise
Minor & major updates
Bug fixes
Ultimate
Minor & major updates
Bug fixes
Emergency bug fixes
Tickets
Commercial
10
Enterprise
30
Ultimate
Response Time
Commercial
72h
Enterprise
48h
Ultimate
24h
Personal Account Manager
Commercial
Enterprise
Ultimate

Renew Support Subscription

Standard Support Plan (Commercial License)

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of support

Premium and Ultimate Support Plans (Enterprise and Ultimate Licenses)

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of support

The support renewal price may vary depending on a product. Please contact us to learn what’s the renewal price for your product.