Support Plans
- Standard Support Plan
- Grants 10 support requests within 1 year of technical support. If needed, more support requests can be purchased for an additional fee.
- Premium Support Plan
-
Includes 1 year of technical support with 30 support requests.
The support is provided by our development team. The absence of external support staff prevents from low-quality answers and all possible contradictions. The developers of DHTMLX products surely can offer faster and more efficient help.
Renew Support Subscription
- Standard Support plan
-
When the Standard support subscription expires, you have 2 months (60 days) to buy a new Commercial license of the product with 20% discount. When 2 months pass, you can update your product and get standard support at a full original price.
The holders of Commercial license have the right to upgrade their Commercial license to Enterprise by purchasing 12-months support extension (the pricing below).
- Premium Support plan
-
Enterprise license comes with 12-months support/updates period (Premium Support plan). If you'd like to get new updates and ticket support afterwards, you need to extend your support subscription for another year.
There are 2 support renewal options available at the moment:
- Up to 2 months (60 days) after your subscription has expired. In this case you have the ability to extend your support subscription at the discounted price.
- After 2 months (60 days) since your subscription has expired. In this case the pricing for support extensions increases by 20%.
| Product | Up to 2 months (60 days) after your subscription has expired | After 2 months (60 days) since your subscription has expired |
|---|---|---|
|
dhtmlxSuite
|
Up to 2 months
$799
|
After 2 months
$959
|
|
dhtmlxScheduler
|
Up to 2 months
$649
|
After 2 months
$779
|
|
dhtmlxScheduler for ASP.NET
|
Up to 2 months
$649
|
After 2 months
$779
|
|
dhtmlxGantt
|
Up to 2 months
$649
|
After 2 months
$779
|
|
dhtmlxPivot
|
Up to 2 months
$349
|
After 2 months
$419
|
|
dhtmlxDiagram
|
Up to 2 months
$299
|
After 2 months
$359
|
|
Complete Bundle
|
Up to 2 months
$2699
|
After 2 months
$3239
|
|
Advanced Bundle
|
Up to 2 months
$1959
|
After 2 months
$2349
|
|
Scheduling Bundle
|
Up to 2 months
$1259
|
After 2 months
$1519
|
|
Scheduling Plus Bundle
|
Up to 2 months
$1489
|
After 2 months
$1789
|
|
dhtmlxSpreadsheet
|
Up to 2 months
$349
|
After 2 months
$419
|
|
dhtmlxVault
|
Up to 2 months
$149
|
After 2 months
$179
|
|
Rich Text Editor
|
Up to 2 months
$349
|
After 2 months
$419
|
|
dhtmlxGrid
|
Up to 2 months
$299
|
After 2 months
$359
|
|
dhtmlxTreeGrid
|
Up to 2 months
$349
|
After 2 months
$419
|
|
dhtmlxTree
|
Up to 2 months
$299
|
After 2 months
$359
|