Support Plans

Standard Support Plan
Includes ticket support for 1 year with 5 support requests included, or for 1 month with an unlimited number of requests. If needed, more support requests can be purchased for additional fee.
Premium Support Plan

Includes 1 year of ticket support with an unlimited number of support requests.

The support is provided by our development team. The absence of external support staff prevents from low-quality answers and all possible contradictions. The developers of DHTMLX products surely can offer faster and more efficient help.

Renew Support Subscription

Standard Support plan

When the Standard support subscription expires, you have 2 months (60 days) to buy a new Commercial license of the product with 20% discount. When 2 months pass, you can update your product and get standard support at a full original price.

The holders of Commercial license have the right to upgrade their Commercial license to Enterprise by purchasing 12-months support extension (the pricing below).

Premium Support plan

Enterprise license comes with 12-months support/updates period (Premium Support plan). If you'd like to get new updates and ticket support afterwards, you need to extend your support subscription for another year.

There are 2 support renewal options available at the moment:

  • Up to 2 months (60 days) after your subscription has expired. In this case you have the ability to extend your support subscription at the discounted price.
  • After 2 months (60 days) since your subscription has expired. In this case the pricing for support extensions increases by 20%.
Product Up to 2 months (60 days) after your subscription has expired After 2 months (60 days) since your subscription has expired
dhtmlxSuite
Up to 2 months
$799
After 2 months
$959
dhtmlxScheduler
Up to 2 months
$649
After 2 months
$779
dhtmlxScheduler for ASP.NET
Up to 2 months
$649
After 2 months
$779
dhtmlxGantt
Up to 2 months
$649
After 2 months
$779
dhtmlxPivot
Up to 2 months
$349
After 2 months
$419
dhtmlxDiagram
Up to 2 months
$299
After 2 months
$359
Complete Bundle
Up to 2 months
$2699
After 2 months
$3239
Advanced Bundle
Up to 2 months
$1959
After 2 months
$2349
Scheduling Bundle
Up to 2 months
$1259
After 2 months
$1519
Scheduling Plus Bundle
Up to 2 months
$1489
After 2 months
$1789
dhtmlxSpreadsheet
Up to 2 months
$349
After 2 months
$419
dhtmlxVault
Up to 2 months
$149
After 2 months
$179
Rich Text Editor
Up to 2 months
$349
After 2 months
$419
dhtmlxGrid
Up to 2 months
$299
After 2 months
$359
dhtmlxTreeGrid
Up to 2 months
$349
After 2 months
$419
dhtmlxTree
Up to 2 months
$299
After 2 months
$359