Support Plans
The support is provided by our development team. The absence of external support staff prevents from low-quality answers and all possible contradictions. The developers of DHTMLX products offer a fast and efficient help.
| Individual | Commercial | Enterprise | Ultimate | |
|---|---|---|---|---|
| Support Plan |
Individual
Standard
|
Commercial
Premium
|
Enterprise
Premium
|
Ultimate
Ultimate
|
| Support Time Period |
Individual
1 year
|
Commercial
1 year
|
Enterprise
1 year
|
Ultimate
1 year
|
| Version Upgrades |
Individual
Minor & major updates
Bug fixes
|
Commercial
Minor & major updates
Bug fixes
|
Enterprise
Minor & major updates
Bug fixes
|
Ultimate
Minor & major updates
Bug fixes
Emergency bug fixes
|
| Support requests |
Individual
10
|
Commercial
30
|
Enterprise
50
|
Ultimate
|
| Response Time |
Individual
72h
|
Commercial
48h
|
Enterprise
48h
|
Ultimate
24h
|
| Personal Account Manager |
Individual
|
Commercial
|
Enterprise
|
Ultimate
|
Renew Support Subscription
Standard Support Plan (Individual License)
Start
of support
of support
End
of support
of support
20% discount for the renewal
2 months
after the end of support
after the end of support
Full price for the renewal
Premium and Ultimate Support Plans (Commercial, Enterprise and Ultimate Licenses)
Start
of support
of support
End
of support
of support
30% discount for
the renewal
2 months
after the end of support
after the end of support
15% discount for the renewal
The support renewal price may vary depending on a product. Please contact us to learn what’s the renewal price for your product.